cd drive not working

Hello, I bought Microsoft's Vista Customer Preview Program. I bought it over the Internet and installed it on my fairly new Compaq laptop. After the installation was over I started reusing the laptop and found out that my CD drive was not working for some reason. Not only could I not read CD's but also the Burner also didn't work. The system was also "blacking out" and running abnormally slow for the system when I had it running on Windows XP Professional. I was wondering whether I should uninstall or reinstall the software and if so than how to. I emailed on microsoft.com before and was told to call this number: 866-234-6020. I called that number and was told that I should write to this address. Whenever I use Microsoft Office it has to reinstall. My System also goes super S-L-O-W! I would really appreciate someones help. I can not do anything on my computer without difficulty. PLESE HELP ME!
-- KCP

Well, where do we start.
First of all, you clicked on a button that said you agreed to this:
"This is pre-release (beta) software distributed for trial and testing purposes only. Microsoft does not provide technical support for beta releases."
The words "trial and testing purposes" means that you aren't supposed to put a beta operating system on a computer that you rely on.
If this is a computer you rely upon, called a "production system," the best advise you can get is to reinstall the original operating system that came with your computer and find another computer to test Vista. If this Compaq laptop is a testing system, I suggest you reformat the hard drive and reinstall Vista.
Mark
"Krishna" wrote in message

Hello, I bought Microsoft's Vista Customer Preview Program. I bought it over the Internet and installed it on my fairly new Compaq laptop. After the installation was over I started reusing the laptop and found out that my CD drive was not working for some reason. Not only could I not read CD's but also the Burner also didn't work. The system was also "blacking out" and running abnormally slow for the system when I had it running on Windows XP Professional. I was wondering whether I should uninstall or reinstall the software and if so than how to. I emailed on microsoft.com before and was told to call this number: 866-234-6020. I called that number and was told that I should write to this address. Whenever I use Microsoft Office it has to reinstall. My System also goes super S-L-O-W! I would really appreciate someones help. I can not do anything on my computer without difficulty. PLESE HELP ME!
-- KCP